Privacy Policy

Pro Travels - Privacy Policy

SECTION 1 - COLLECTION AND USE OF INFORMATION

When you book a service with Pro Travels - Car Rental Service, we collect personal information such as your name, address, email address, and phone number to facilitate your booking and provide seamless service.

Additionally, when you browse our website, we automatically collect your device’s Internet Protocol (IP) address to understand your browser and operating system for improved user experience.

Marketing Communications: With your explicit consent, we may send you updates about our services, promotions, and other relevant information.

SECTION 2 - CONSENT

How do we obtain your consent?

By providing personal details to complete a booking, verify your payment method, arrange for a rental, or request a service, we assume your consent to collect and use this data for that specific purpose only.

If we need your personal information for any secondary purpose, such as marketing, we will either:

Request your explicit consent, or
Provide an option to opt out.

How can you withdraw your consent?

If you change your mind, you may withdraw your consent at any time by contacting us at:

📧 Email: reservations@protravels.co.in

📍 Mailing Address: Unit No. 708, 7th Floor, Unitech Arcadia, Sector-49, South City-2, Gurgaon-122002, Haryana, India

SECTION 3 - DISCLOSURE OF INFORMATION

We may disclose your personal information:

If required by law or government authorities.
If you violate our Terms of Service.
To protect the rights, safety, and integrity of our business and users.

SECTION 4 - PAYMENT SECURITY

We use Razorpay as our payment gateway. Your payment details are encrypted and processed following Payment Card Industry Data Security Standard (PCI-DSS) guidelines.

Neither Pro Travels nor Razorpay stores your payment information beyond the completion of the transaction.

For further details, refer to Razorpay’s Privacy Policy at: https://razorpay.com

SECTION 5 - THIRD-PARTY SERVICES

We collaborate with third-party service providers for seamless payment processing, analytics, and marketing. These providers only collect and use data necessary to perform their services.

Please note:

Some third-party providers may operate in different jurisdictions, and your information may be subject to their respective laws.
When redirected to a third-party website, this Privacy Policy and our Terms of Service no longer apply.

External Links: Our website may contain links to external sites. We are not responsible for their privacy policies, and we encourage you to review their terms before engaging.

SECTION 6 - DATA SECURITY

To safeguard your personal information, we follow industry best practices, including encryption and secure storage, to prevent unauthorized access, misuse, loss, or alteration.

SECTION 7 - COOKIES POLICY

We use cookies to enhance user experience and maintain session details. These cookies do not collect personal data or track users across other websites.

SECTION 8 - AGE RESTRICTIONS

By using this site, you confirm that you are at least the age of majority in your state or province of residence. If you allow a minor dependent to use our services, you provide consent for their data collection.

SECTION 9 - POLICY UPDATES

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting. Material changes will be communicated via email or website notification.

If Pro Travels undergoes a merger or acquisition, your information may be transferred to the new entity to continue providing services.

QUESTIONS AND CONTACT INFORMATION

For any queries, complaints, or to update your personal data, contact our Privacy Compliance Officer: